Privacy Policy

Last Updated: August 27, 2026

Gecko Service Pros respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit geckoservicepros.com, request an estimate, schedule service, communicate with us, or otherwise use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Service or property address
• Information about the service, repair, installation, or project you are requesting
• Photos, messages, or other information you submit through our website
• Estimate, appointment, invoice, and service-related information

We may also maintain records related to services we provide to you, including estimates, work performed, communications, invoices, and customer service history.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, advertising technologies, and similar technologies.

This information may include:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Referring website or advertising source
• Approximate geographic location derived from your IP address
• Date and time of visits
• Interactions with pages, forms, advertisements, buttons, or links

We use this information to operate and improve our website, understand how visitors use the site, measure advertising performance, improve our marketing, and maintain website security.

How We Use Your Information

Gecko Service Pros may use information we collect to:

• Respond to questions and service requests
• Prepare estimates and proposals
• Schedule appointments and provide requested services
• Communicate about appointments, technician arrival, estimates, projects, invoices, and service updates
• Provide customer support
• Maintain customer and service records
• Process and administer transactions
• Request customer feedback or reviews after service
• Improve our website, services, and customer experience
• Measure website traffic and advertising effectiveness
• Improve our advertising and marketing
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal or regulatory requirements

Cookies, Analytics & Advertising

Gecko Service Pros uses cookies and similar technologies to operate our website, analyze website traffic, measure advertising performance, and understand how visitors interact with our website.

We may use third-party analytics and advertising services, including Google Ads and Meta advertising technologies. These services may use cookies, pixels, device identifiers, and similar technologies to collect information about visits to our website and interactions with our advertising.

This information may be used to:

• Measure website traffic and conversions
• Understand which advertisements or marketing channels result in customer inquiries
• Improve website performance
• Measure advertising effectiveness
• Deliver or improve advertising that may be more relevant to users

Information collected by Google, Meta, and other third-party services is also subject to their respective privacy policies and practices.

You may be able to manage cookies through your browser settings or through cookie preference controls provided on our website. Disabling certain cookies may affect website functionality.

How We Share Information

Gecko Service Pros does not sell or rent personal information for monetary consideration.

We may disclose information to trusted service providers that help us operate our business and provide services to customers. These providers may include companies that assist with:

• Website hosting and maintenance
• Customer relationship management
• Scheduling and dispatch
• Customer communications
• Email and text messaging
• Payment processing
• Analytics
• Advertising and marketing
• Review and reputation management
• Accounting and other business operations

These service providers may include Housecall Pro, Google, Meta, and other technology providers we use to operate, communicate, advertise, and provide services.

We may also disclose information when reasonably necessary to comply with law, legal process, court orders, governmental requests, protect our rights or property, prevent fraud, address security concerns, or protect the safety of customers, employees, or others.

If Gecko Service Pros is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

Housecall Pro

Gecko Service Pros uses Housecall Pro for certain business operations, which may include scheduling, customer communications, estimates, invoices, service records, payments, and other customer-service functions.

Information you provide to us may be entered into or processed through Housecall Pro as necessary to provide and manage our services.

Customers may also receive electronic estimates, invoices, payment links, appointment notifications, or other communications through Housecall Pro.

Use of Housecall Pro’s services is also subject to Housecall Pro’s applicable privacy and security practices.

Payments

Gecko Service Pros does not directly collect or store complete credit or debit card information through geckoservicepros.com.

Customers may be provided with electronic payment options through Housecall Pro or payment-processing services made available through Housecall Pro. Payment information submitted through those services is processed by the applicable third-party payment provider and is subject to that provider’s privacy and security practices.

Gecko Service Pros may maintain transaction records such as invoice amounts, payment status, payment dates, and related service information.

Email Communications

If you provide your email address, we may use it to communicate with you regarding:

• Estimates
• Appointments
• Service updates
• Invoices and payments
• Customer service
• Review requests
• Other matters related to services you requested

We may occasionally send promotional communications where permitted by law.

You may opt out of promotional emails by using the unsubscribe option contained in the message or by contacting us. Opting out of promotional communications will not prevent us from sending transactional or service-related messages.

Text Message Communications

If you provide a mobile phone number or communicate with Gecko Service Pros by text message, we may use text messaging to communicate with you regarding:

• Estimates
• Scheduling
• Appointment reminders
• Technician arrival
• Service updates
• Project information
• Invoices and payments
• Customer support
• Post-service feedback or review requests

Text messages may be delivered through Housecall Pro or another communications provider.

Message and data rates may apply. You may opt out of text communications by replying STOP or by otherwise asking us to stop texting you.

We do not sell or rent mobile phone numbers or text-message opt-in information for third-party marketing purposes.

If Gecko Service Pros offers promotional or marketing text-message programs in the future, we will obtain consent when required before sending those communications.

Call Information

When you call Gecko Service Pros, we may collect information associated with the call, including your telephone number, the date and time of the call, call duration, and other information necessary to respond to your inquiry or provide customer service.

If we use call-tracking or call-recording technologies, we will provide disclosures or notices when required by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Maintain transaction, accounting, and tax records
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Meet legal and regulatory requirements
• Support legitimate business operations

Retention periods may vary depending on the type of information and why it was collected.

Security

Gecko Service Pros uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses encrypted HTTPS connections where supported.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law and where you reside, you may have certain rights regarding your personal information, which may include the right to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your personal information is used
• Opt-out of certain marketing communications

These rights may be subject to limitations or exceptions permitted by law.

To submit a privacy request, contact Gecko Service Pros using the information below. We may need to verify your identity before completing certain requests.

We may retain information where necessary to complete transactions, maintain legally required records, prevent fraud, protect security, resolve disputes, or comply with legal obligations.

Children’s Privacy

Our website and services are intended for individuals seeking residential or commercial property services and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been provided to us, we will take reasonable steps to delete it.

Third-Party Websites & Embedded Content

Our website may contain links to third-party websites or include embedded services such as videos, maps, customer reviews, social-media content, or other third-party tools.

Those third parties may collect information when you interact with their services.

Gecko Service Pros is not responsible for the privacy practices of third-party websites or services. We encourage users to review the privacy policies of those providers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this Policy. Material changes may also be communicated through our website or other appropriate means.

We encourage you to review this Policy periodically.

Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your information is handled, please contact:

Gecko Service Pros
Phoenix, Arizona

Phone: (480) 805-2000
Email: info@geckoservicepros.com
Website: geckoservicepros.com