Warranty Information
At Gecko Service Pros, we stand behind the work we perform and the products we provide. Warranty coverage varies depending on the type of service, whether the property is residential or commercial, and whether the equipment was purchased through Gecko Service Pros or supplied by the customer.
Residential Repair Service Warranty
Residential garage door and gate repairs performed by Gecko Service Pros include a 3-year warranty on parts and labor for the parts supplied and installed as part of the repair.
If a covered part fails during the warranty period, Gecko Service Pros will repair or replace the covered component and provide the associated labor at no additional charge.
The warranty applies only to the specific parts and labor included in the original repair. It does not extend warranty coverage to unrelated components or to parts that were not supplied or replaced by Gecko Service Pros.
Residential Garage Doors, Openers and Equipment
New garage doors, garage door openers, gate operators, access control equipment, and other products purchased through Gecko Service Pros are covered by the applicable manufacturer’s product warranty. Warranty terms and coverage vary by manufacturer and product.
For residential products purchased through and installed by Gecko Service Pros, our labor warranty is limited to 3 years from the original installation date, regardless of the length of the manufacturer’s product warranty.
If a product purchased through Gecko Service Pros experiences a covered manufacturer defect during our 3-year labor warranty period, Gecko Service Pros will assist with the manufacturer warranty process and provide the labor necessary to remove and replace the covered product at no additional labor charge.
For example, if a garage door opener purchased from and installed by Gecko Service Pros fails because of a covered manufacturer defect within the first three years, we will coordinate the applicable warranty process and provide the labor required to remove and replace the covered unit.
If the manufacturer’s product warranty extends beyond our 3-year labor warranty, the product may still be covered by the manufacturer, but labor performed by Gecko Service Pros after the 3-year labor warranty has expired will be billable at our applicable service or labor rate.
Manufacturer warranties remain subject to the individual manufacturer’s terms, conditions, exclusions, and warranty periods.
Commercial Repair Service Warranty
Commercial garage door, gate, access control, dock equipment, and related repair services performed by Gecko Service Pros include a 1-year warranty on parts and labor for the parts supplied and installed as part of the repair.
If a covered part fails during the warranty period, Gecko Service Pros will repair or replace the covered component and provide the associated labor at no additional charge.
The commercial repair warranty applies only to the specific parts and labor included in the original repair and does not extend coverage to unrelated components or equipment not supplied or replaced by Gecko Service Pros.
Commercial New Doors, Operators and Equipment
New commercial garage doors, rolling doors, gate operators, access control equipment, dock equipment, and other products purchased through Gecko Service Pros are covered by the applicable manufacturer’s product warranty. The length and terms of those warranties vary by manufacturer and product.
For commercial equipment purchased through and installed by Gecko Service Pros, our labor warranty is limited to 1 year from the original installation date, regardless of the length of the manufacturer’s product warranty.
If a product experiences a covered manufacturer defect during our 1-year commercial labor warranty period, Gecko Service Pros will assist with the manufacturer warranty process and provide the labor necessary to remove and replace the covered equipment at no additional labor charge.
If the manufacturer’s product warranty extends beyond the 1-year Gecko Service Pros labor warranty, the product may continue to be covered by the manufacturer; however, labor performed by Gecko Service Pros after the first year will be billable at our applicable service or labor rate.
Customer-Supplied Doors, Openers and Equipment
Gecko Service Pros is happy to install certain customer-supplied garage doors, garage door openers, gate operators, access control equipment, and other products. However, equipment purchased from another retailer, supplier, or manufacturer and provided to Gecko Service Pros for installation does not receive the same warranty coverage as equipment purchased through Gecko Service Pros.
Customer-supplied products are not covered by our parts or labor warranty.
If customer-supplied equipment later fails:
- The customer is responsible for contacting the retailer or manufacturer and handling the product warranty, return, replacement, or exchange.
- Gecko Service Pros is not responsible for obtaining, returning, shipping, exchanging, or otherwise processing warranty equipment on the customer’s behalf.
- Any labor required to diagnose, remove, reinstall, replace, adjust, or otherwise service customer-supplied equipment will be billed at our applicable service or hourly labor rate.
For example, if you purchase a garage door opener from a home improvement store or online retailer and hire Gecko Service Pros to install it, and the opener later fails under the manufacturer’s warranty, you would work directly with the retailer or manufacturer to obtain the replacement unit. Gecko Service Pros can remove the defective opener and install the replacement, but the labor associated with that work will be billable.
The same policy applies to customer-supplied equipment installed at commercial properties.
Why Purchasing Equipment Through Gecko Service Pros Makes Warranty Service Easier
Purchasing your garage door, opener, gate operator, access control equipment, or other products through Gecko Service Pros gives you a single point of contact for both the installation and the warranty process.
When equipment purchased through us experiences a covered failure during the applicable Gecko Service Pros labor warranty period, we can help coordinate the manufacturer warranty and handle the necessary removal and replacement work.
With customer-supplied products, responsibility for the manufacturer warranty process remains with the customer, and any labor performed by Gecko Service Pros is billable.
Warranty Limitations
Gecko Service Pros warranties cover defects or failures involving the specific parts and labor provided by Gecko Service Pros during the applicable warranty period. Unless otherwise stated in writing, warranty coverage does not apply to damage or failure resulting from:
- Accidents, misuse, abuse, negligence, or improper operation
- Vehicle impact, collision, or other physical damage
- Storms, flooding, lightning, excessive wind, fire, or other weather-related or environmental events
- Electrical problems, power surges, voltage irregularities, or problems with the property’s electrical system
- Damage caused by pests, water intrusion, corrosion, or other conditions outside the equipment’s normal operation
- Modifications, repairs, adjustments, or installation work performed by others
- Failure of components that were not supplied, repaired, or replaced by Gecko Service Pros
- Normal wear and tear on components not included in the original repair
- Failure to perform maintenance required by the equipment manufacturer
- Cosmetic damage that does not affect the safe or proper operation of the equipment
- Customer-supplied equipment or materials
Manufacturer warranty coverage is determined solely by the manufacturer and remains subject to the manufacturer’s own warranty terms and exclusions.
A manufacturer’s warranty on a product does not extend the Gecko Service Pros labor warranty. Residential labor coverage is limited to 3 years, and commercial labor coverage is limited to 1 year, even when a manufacturer provides a longer product warranty.
Warranty coverage applies to the original service or installation and may require proof of the original Gecko Service Pros invoice or service record.
Questions About Warranty Coverage?
Warranty coverage can vary depending on the product, manufacturer, type of service, and whether the equipment was purchased through Gecko Service Pros.
If you have questions about an existing repair, a new installation, or the warranty coverage on a particular product, contact Gecko Service Pros at 480-805-2000.
We are happy to explain the applicable product and labor warranty coverage before work begins.